Operations
- timely and relevant management information, KPIs and KRIs, dashboards
- flexible, scalable IT platform; modern architecture
- simple, repeatable, cost effective processes; strong controls
- invest in, and enhance capability, through Full Potential Plan initiatives
- successful migration and integration of ATL
Claims
- responsive, timely service quality
- market leading in-house expertise for complex claims
- efficient use of TPAs for low value, low complexity claims
- managing legal spend
- controlling leakage
Financial
- capital efficiency: avoid capital fragmentation; benefit from Lloyd’s ratings and licence network; supplement own resources with third party capital; balance financial and operational leverage
- prudent reserving, leading to regular reserve redundancy
- optimising investment returns through sophisticated asset allocation and portfolio management
