Our purpose is to provide Canopius customers, both policyholders and brokers, with a proven market-leading claims service. To achieve this, all of our claims professionals and service providers, working in partnership, abide by our claims service principles: PACE.

PACE articulates what our customers can expect to be delivered on each claim, regardless of size or complexity, wherever across the world.


We build strong partnerships by listening to the needs of our customers.


In a global market we strive to provide accessibility to our claims decision makers wherever our customers are.


Our culture is about integrity, fairness and doing more to ensure our customers feel like individuals and not transactions.


Our claims teams are empowered and technically expert so they can make prompt decisions and pay fair claims efficiently and quickly.

We continually strive to improve our service. Your feedback is essential to ensure we continue to deliver and improve where necessary. This can be provided either via the claims broker page here or directly to any member of our management team.