Getting here

London Underground and main line stations:

• Bank (Northern line, Central line, Docklands Light Railway, Waterloo & City line)
• Liverpool Street (Central line, Circle line, Metropolitan lines, Hammersmith & City line and main line services)
• Monument (Circle line, District line)
• Fenchurch Street (main line services)

Visitors

Visitors to our building are requested to collect their visitor’s pass from the Lloyd’s main reception on the lower concourse level (please bring photo ID). You will then be directed to Tower 1 where you can reach Galleries 9 and 10.

Our Underwriting Boxes

• Ground Floor:
• Box 043 – Marine
• Box 075 – Energy & Energy Liability
• Box 088A – Reinsurance

Ground Floor Map

• Gallery 1:
• Box 127 – Credit, Political Risk & Crisis Management
• Box 127A – Credit, Political Risk & Crisis Management
• Box 127B – Credit, Political Risk & Crisis Management
• Box 128 – Credit, Political Risk & Crisis Management
• Box 130 – Credit, Political Risk & Crisis Management
• Box 141 – Specie
• Box 144 – Heavy Industry & Engineering

Gallery 1 Map

• Gallery 2:
• Box 223 – Reinsurance
• Box 235 – Accident & Health
• Box 236 – Accident & Health
• Box 239 – Open Market Property & Specie
• Box 239A – Open Market Property & Specie
• Box 240 – Delegated Authority
• Box 240A – Delegated Authority
• Box 245 – Open Market Property & Specie
• Box 287 – Reinsurance
• Box 287A – Reinsurance

Gallery 2 Map

• Gallery 3:
• Box 385A – Professional Lines
• Box 385B – Cyber
• Box 386 – Professional Lines
• Box 387 – Professional Lines

Gallery 3 Map

At least one member of the underwriting team for each specialty will be at the given Box in Lloyd’s Underwriting Room and/or available for a meeting in the Canopius office on Gallery 9 during the day shown below. For all other days, underwriting teams will be fully available remotely.

Canopius Group prides itself on providing excellent quality of service globally. We welcome feedback, which can be sent via our contact form or email to website.enquiries@canopius.com.

In the event that you wish to make a complaint, you may contact us as follows:
Email: Complaintsinbox@canopius.com
Tel: +44 (0)20 7337 3700
Fax: +44 (0)20 7337 3999

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Email: complaints@lloyds.com
Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Web: lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Tel: +44 (0)300 123 9 123
Web: financial-ombudsman.org.uk