Getting here

London Underground and main line stations:

• Bank (Northern line, Central line, Docklands Light Railway, Waterloo & City line)
• Liverpool Street (Central line, Circle line, Metropolitan lines, Hammersmith & City line and main line services)
• Monument (Circle line, District line)
• Fenchurch Street (main line services)

Visitors

Visitors to our building are requested to collect their visitor’s pass from the Lloyd’s main reception on the lower concourse level (please bring photo ID). You will then be directed to Tower 1 where you can reach Galleries 9 and 10.

Our Underwriting Boxes

• Ground Floor:
• Box 043 – Marine Hull, Marine Liability, Cargo, Specie
• Box 075 – Energy, Marine Treaty

Ground Floor Map

• Gallery 1:
• Box 127A – Property Treaty
• Box 127B – International Accident & Health
• Box 127 – Political Risk & Crisis Management
• Box 128 – Construction & Engineering / North American Facilities / Renewable Energy (afternoons only)
• Box 130 – North American Facilities
• Box 141 – Sabotage & Terrorism
• Box 144 – Casualty, International Medical Expenses

Gallery 1 Map

• Gallery 2:
• Box 223 – Direct & Facultative Property
• Box 235 – International Liability
• Box 236 – North American Casualty Reinsurance

Gallery 2 Map

Canopius Group prides itself on providing excellent quality of service globally. We welcome feedback, which can be sent via our contact form or email to website.enquiries@canopius.com.

In the event that you wish to make a complaint, you may contact us as follows:
Canopius Managing Agents Limited
Gallery 9
One Lime Street
London EC3M 7HA
UK
Tel: +44 (0)20 7337 3700
Fax: +44 (0)20 7337 3999

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Complaints
Market Services
Lloyd’s
One Lime Street
London EC3M 7HA
Email: complaints@lloyds.com
Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Web: lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Tel: +44 (0)300 123 9 123
Web: financial-ombudsman.org.uk