For our policyholders or primary insureds, we offer a comprehensive incident response service. Within just two hours of calling or emailing our Incident Response Team, an Incident Manager will provide a call-back to conduct an initial incident fact find.
During this call, the Incident Manager will triage appropriate steps to respond to the incident, which may include engaging one or more of our expert service providers from our panel which includes forensics, legal services, public relations, and ransom negotiators.
Our Incident Managers are based strategically across the globe giving you 24-hour coverage and can liaise in any world-wide language. They are seasoned experts in handling cyber incidents and will support your company with clear guidelines and action plans to get your business back to operating as swiftly as possible.
The Canopius Incident Response team is highly trained in Crisis Management; they remain calm and composed and are able to confidently guide your business through each step. They will effectively ‘project manage’ the incident, calling on necessary resources and expertise where needed.
Working closely with the Incident Response team our specialist claims handlers are quick to assess, respond and support your business.