Privacy Notice

In order to deliver our products and services, and depending on which products and services you use, we may collect the following information:

• Individual Details: such as your name, address, date of birth, email address and phone number, and details of any other people you are including on the proposal or policy and your relationship with them
• Identification Details: E.g. Identification numbers issued by government bodies or agencies, such as your national insurance number, passport number, tax identification number and driving licence number;
• Financial Information: such as your bank account details, tax information and details of income and assets and other financial information;
• Policy Information: includes information about quotes, policies, schemes, relationships you have with intermediaries and claims and any other information relevant to your policy, including renewal dates and policy and claim histories;
• Claims Data: Information about previous and current claims, (including other unrelated insurances), which may include data relating to your health, criminal convictions, or other special categories of personal data.
• Credit and Anti-Fraud Data: Credit history, credit score, sanctions and criminal offences, and information received from various anti-fraud databases relating to you.

• Sanctions Related Data – includes information obtained as a result of our investigations, e.g. carrying out checks of publicly available sources such as newspapers and social media sites and information obtained from checks of fraud databases and sanctions lists such as relationships/close associations with politically exposed persons;

• Education and Employment Data: (if relevant) includes your education, vocational and professional qualifications, employment status, job title and employment and educational history;
• Complaints Data – Details of any complaints you make about your policy, claim, Canopius or any parties acting on our behalf
• Technological Data –  such as information about your device IP address, browser configuration, geolocation and other technical information about how you react with specific pages on our website. For more information please review our Cookies Policy.

• Vulnerability Data – information about health, life events, resilience and capability that helps us identify if you might have additional support requirements in order that we can better meet your needs;

• Children’s Data – We may collect data about children in some limited circumstances, e.g. where a child is insured on an adult’s policy, a beneficiary of a policy, or where a child is a claimant.  Our Website is not directed to individuals under the age of 18 (for purposes of this notice only, a “child” or collectively, “children”). If you are a parent or guardian and believe your child has uploaded personal information without your consent, please contact us using our details provided at the end of this privacy notice.

• CCTV – images captured in our offices

• Sensitive Personal Data – We may request or receive sensitive personal data, which includes information about your health, genetic or biometric data, sex life, sexual orientation, racial or ethnic origin, political views, religious or philosophical beliefs, trade union membership, and criminal offence data (including allegations, investigations, and penalties). For example, we may need details of an injury to assess a bodily injury claim. We treat this data with the highest level of care.

  Types of sensitive data we may process include:

  • Health data – such as medical conditions, test results, diagnoses, and treatments
  • Criminal data – such as convictions, e.g. driving offences
  • Other sensitive data – e.g. where you specify medical treatment preferences, this could reveal religious beliefs or if a product is purchased through your trade union, this could reveal political views.