Global Office Locations

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KEY CONTACTS

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Finding us at Lloyd's

Getting here

London Underground and main line stations:

Bank (Northern line, Central line, Docklands Light Railway, Waterloo & City line)
Liverpool Street (Central line, Circle line, Metropolitan lines, Hammersmith & City line and main line services)
Monument (Circle line, District line)
Fenchurch Street (main line services)

Visitors

Visitors to our building are requested to collect their visitor’s pass from the Lloyd’s main reception on the lower concourse level (please bring photo ID). You will then be directed to Tower 1 where you can reach Galleries 9 and 10.

Our Underwriting Boxes

Ground Floor:
Box 043 – Marine
Box 075 – Energy & Energy Liability
Box 088A – Reinsurance

Ground Floor Map

Gallery 1:
Box 127 – Credit, Political Risk & Crisis Management
Box 127A – Credit, Political Risk & Crisis Management
Box 127B – Credit, Political Risk & Crisis Management
Box 128 – Credit, Political Risk & Crisis Management
Box 130 – Credit, Political Risk & Crisis Management
Box 141 – Specie
Box 144 – Heavy Industry & Engineering

Gallery 1 Map

Gallery 2:
Box 223 – Reinsurance
Box 235 – Accident & Health
Box 236 – Accident & Health
Box 239 – Open Market Property & Specie
Box 239A – Open Market Property & Specie
Box 240 – Delegated Authority
Box 240A – Delegated Authority
Box 245 – Open Market Property & Specie
Box 287 – Reinsurance
Box 287A – Reinsurance

Gallery 2 Map

Gallery 3:
Box 385A – Professional Lines
Box 385B – Cyber
Box 386 – Professional Lines
Box 387 – Professional Lines

Gallery 3 Map

Making a Complaint

Canopius Group prides itself on providing excellent quality of service globally. We welcome feedback, which can be sent via our contact form or email to website.enquiries@canopius.com.

In the event that you wish to make a complaint, you may contact us as follows:
Email: Complaintsinbox@canopius.com
Tel: +44 (0)20 7337 3700
Fax: +44 (0)20 7337 3999

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Email: complaints@lloyds.com
Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Web: lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Tel: +44 (0)300 123 9 123
Web: financial-ombudsman.org.uk