Cyber Incident Response
Canopius offers rapid and expert cyber incident response for policyholders and primary insureds.
For our policyholders or primary insureds, we offer a comprehensive incident response service. Within just two hours of calling or emailing our Incident Response Team, an Incident Manager will provide a call-back to conduct an initial incident fact find.
During this call, the Incident Manager will triage appropriate steps to respond to the incident, which may include engaging one or more of our expert service providers from our panel which includes forensics, legal services, public relations, and ransom negotiators.

Global Cyber insurance Incident Response Service
Our Incident Managers are based strategically across the globe giving you 24-hour coverage and can liaise in any world-wide language. They are seasoned experts in handling cyber incidents and will support your company with clear guidelines and action plans to get your business back to operating as swiftly as possible.
The Canopius Incident Response team is highly trained in Crisis Management; they remain calm and composed and are able to confidently guide your business through each step. They will effectively ‘project manage’ the incident, calling on necessary resources and expertise where needed.
Working closely with the Incident Response team our specialist claims handlers are quick to assess, respond and support your business.
We stand out in the field of cyber insurance and incident response. Here’s why:
Expert global team
Our Incident Managers and claims handlers are strategically placed around the world, offering 24-hour support and liaising in any language.
Comprehensive panel of specialists
Our network includes forensic investigators, legal advisors, PR experts, and ransom negotiators, ensuring every aspect of an incident is covered.
Proactive approach
We focus on preparation and prevention through pre-breach risk assessments, training, and robust support structures.
Crisis management expertise
Our team is highly trained to remain composed under pressure, guiding your business through even the most challenging scenarios.
- Advanced persistent threats
- Data breaches
- Denial-of-Service (DoS) attacks
- Insider threats
- Malware, keyloggers and backdoors
- Phishing attacks
- Ransomware
- Wire fraud
Contact The Cyber Response Team – email is best in the first instance
United States
United Kingdom
Australia
CANADA
France
New Zealand
Singapore
Israel
International
The Canopius global Cyber Response Service

Speak to one of our specialist underwriters


















FAQs
-
At Canopius, our Cyber Incident Response service is a comprehensive solution designed to assist policyholders in the event of a cyber incident.
This service ensures that you receive immediate and expert support to effectively manage and mitigate the impacts of cyber threats, including any cyber attack.
Our approach to Cyber Insurance incident response is proactive and tailored to address the unique challenges of each incident.
-
Upon reporting a cyber incident to us, you can expect a prompt response. Our policy is to ensure that an Incident Manager contacts you within two hours of your report.
This rapid response is a critical aspect of our Cyber Insurance incident response strategy, allowing us to quickly assess and formulate an action plan.
-
During a cyber incident, our support is multifaceted and comprehensive. As part of our incident response, you will receive guidance from our Incident Managers who are strategically positioned around the globe, providing 24-hour support.
They are experienced in handling a wide range of incidents and will offer clear guidelines and action plans. Our response includes access to expert service providers in areas such as forensics, legal services, public relations, and ransom negotiation.
Additionally, our team is skilled in crisis management, ensuring that your business is supported calmly and effectively through every step of the incident. Our cyber security measures are designed to fortify your defences and mitigate future risks.
For more details, explore our Crisis Management Insurance.
Latest Canopius cyber news
Canopius Launches a Bespoke Cyber Insurance Product Tailored for the Energy Sector
London, 25 March 2025 – Canopius announces the expansion of its bespoke cyber insurance product tailored to the energy and utility sectors. Building on more...
Find out moreCanopius wins Carrier of the Year at Intelligent Insurer’s Cyber Insurance Awards Europe 2025
London, 13 February 2025 – Canopius Group, a leading global specialty and P&C (re)insurer, is pleased to announce it has been named Cyber Insurance Carrier...
Find out moreCanopius Appoints Laura Burke US Head of Cyber & Technology
Chicago, 8 January 2025 – Canopius, a leading global specialty (re)insurer, announced today the appointment of Laura Burke as US Head of Cyber & Technology....
Find out moreCanopius Strengthens Cyber Team with Appointment of Chris Getty
London, 17 June 2024 – Canopius Group, a leading global specialty and P&C (re)insurer, today announces the appointment of Chris Getty as Cyber and Technology...
Find out moreCANOPIUS SIGNS MARKET-FIRST PARTNERSHIP WITH GROUP-IB TO STRENGTHEN CYBER OFFERING
London, 15 April 2024 – Canopius Group, a leading global specialty (re)insurer, today announces its partnership with Group-IB, a leading creator of cybersecurity technologies. This...
Find out moreCANOPIUS PAVES THE WAY IN THE CYBER INSURANCE LANDSCAPE WITH CYBER PRIMARY FORM OFFERING
CHICAGO (October 3, 2023) – Leading global specialty lines (re)insurer Canopius Group is proud to be at the forefront of the cyber insurance industry with...
Find out moreCANOPIUS EXPANDS CYBER DIVISION WITH APPOINTMENT OF LEWIS GAYLE
LONDON – July 21 – Canopius, a leading global specialty (re)insurer, has appointed Lewis Gayle as Underwriter – Cyber and Technology, reporting to Michael Shen, Head...
Find out moreCANOPIUS APPOINTS ISABEL FINN AS SENIOR CYBER THREAT INTELLIGENCE ANALYST
LONDON – 12 July – Canopius, a leading global specialty (re)insurer, has appointed Isabel Finn as a Senior Cyber Threat Intelligence Analyst. Isabel, who begins...
Find out moreCANOPIUS LAUNCHES GLOBAL CYBER INCIDENT MANAGEMENT TEAM WITH NINE NEW HIRES
London – 29 June 2023 – Canopius Group, a leading global specialty (re)insurer, has announced the launch of its Cyber Incident Management Team (“CIMT”), available...
Find out more